We'd Love to Hear From You!
HVAC Services – Tips
Before calling any office for a service call, make sure you have the following answers ready:
- Do you live in a house, townhouse, or apartment? If you live in a apartment, you may need to call the property manager first.
- If your unit Gas, Electric, or Oil? Oil is most easily identifiable because there will be an oil tank in your basement and/or around your property. In terms of gas and electric, the easiest, but not always 100% certain way, is to look at your stove: if your stove is gas, you will most likely have a gas unit.
- How many tons is your unit? Simply go outside to your outdoor unit and write down the model number. Also make sure to jot down the brand name.
- Have you changed your filter? The most common problem with improperly functioning equipment is homeowners forgetting to change the filter.
- Is your hot water heater broken? If it is, this is a plumbing problem & not HVAC, but ATCO Services, Inc. can still help!
- Approximately how old is the unit? If the unit is ten years or older, there may be multiple problems attributed to its deteriorating condition. It may be more cost effective to replace the units than to service it
- Is your thermostat on and properly function?
- Is there a power or water outage in your area? If there is, you should contact your local power and/or water company first.
Corporate Headquarters
15924 Derwood Rd.
Derwood, MD 20855
Phone: 301-417-0990 Fax: 301-417-0991
To obtain directions to our Office, please click on this link to Google Maps.
Contact Us For additional information, please feel free to send us an email us at cynthiayhong@atcoservicesinc.com